3.5: Parental Complaints Policy:


The need for this policy arises from:

Section 28, Education Act 1998 – procedures for processing complaints by parents prescribed for all schools under the Act.


Relationship to School Ethos:

The school promotes positive home – school contacts and endeavours to enhance the self-esteem of everyone within the school community. The policy contributes towards those ideals.




Please Note:

This policy does not cover:

  1. Complaints that are being dealt with through legal channels
  2. Matters of professional competence, which come under the remit of the Dept. of Education and Science
  3. Petty complaints which do not relate to the work of a particular teacher.

In-School Procedures:

If a parent has a concern in relation to the social or academic progress of their child, or the performance of a teacher, the following steps are to be followed:




Success Criteria:


This policy will be reviewed after a 3 year cycle.



This policy will be ratified at the next BOM meeting on March 11, 2011 and will be reviewed in June, 2014.

Organisational Plans

Acceptable Use Policy
Litter Control Policy
Administration of Medicine
Loss of Property
Annual School Reports
Parental Communication
Child Protection Policy
Parent Teacher Meetings
Code of Discipline
Policy on Bullying
Commercialism Policy
Principal Teacher
Complaints Procedure
Professional Development
Critical Incident Policy
Retention of Pupils
Custody + Separation Policy
Room Supervision
Dismissal Policy
Duties of Deputy Principal
School Attendance
Emergency Closure Policy
School Tours
Enrolment Policy
Smoke Free Work
Equal Opportunity
Sonna National School
Fire Drill Policy
Special Needs Policy
Sports Day
Healthy Eating Policy
Staff Meetings
Substance Use
Inclusion Policy
Telephone Policy
Internet Use Form
Testing Policy
Language Development